MugDeck Support

Contact MugDeck

For questions, feedback or help, email Support@dinnerdeckapp.com. Include “MugDeck” in the subject, your iPhone model, iOS version, app version and a short description of the problem. A relevant screenshot can help. Do not include passwords, full payment details or unnecessary personal information.

The guidance below covers purchases and on-device storage.

Restore purchase access

Use Restore purchases in MugDeck and make sure you are using the Apple Account used for the subscription. Check that you have an internet connection. If the purchase is active in Apple’s subscription settings but access is missing, email support with the error message. Restoring access does not restore favourites or decks.

Manage or cancel a subscription

On iPhone, go to Settings → your name → Subscriptions → MugDeck. Cancel at least 24 hours before the trial or current period ends to avoid renewal. Check Apple’s displayed confirmation and expiry date. Deleting the app does not cancel billing. Apple’s cancellation guide.

Lost favourites or decks

Saved content is on your device; there is no app-level cloud backup or synchronisation. Avoid deleting or reinstalling MugDeck as a first troubleshooting step because this can remove local content. Contact support before doing so. We cannot promise recovery of content removed from your device.

Request a refund

Apple handles refund requests for App Store purchases. Use Apple’s Report a Problem service. Refunds are not automatic or guaranteed.

Privacy and recipe questions

Send privacy requests or recipe concerns to Support@dinnerdeckapp.com. For a recipe issue, include its name and what appears incorrect. Check ingredient labels and equipment instructions before use. Read our Privacy Policy and usage and subscription information.